Privacy Policy
Our Commitment to Your Privacy
Protégés is dedicated to protecting your privacy and managing your Personal Information with the highest level of care. This policy outlines our commitment to you regarding the collection, use, and security of your information.
We adhere to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). For more information about the APPs, you can visit the website of The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What Personal Information We Collect and Why
Personal Information is any information that can be used to identify you. The types of Personal Information we may collect and hold include your name, address, phone number, and email address.
We gather this information through various channels, such as direct inquiries, feedback forms, email and telephone correspondence, and from publicly available sources. Our primary reason for collecting your Personal Information is to deliver our services to you, provide essential information to our clients, and for marketing purposes.
We may also use this information for secondary purposes that are closely related to our primary function, which you would reasonably expect. You have the right to opt-out of our marketing communications at any time by contacting us in writing. When collecting your information, we will always aim to clarify why we need it and how we intend to use it.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes details about an individual's racial or ethnic origin, political opinions, religious beliefs, or health information. Protégés will not collect or use sensitive information.
Information from Third Parties
Whenever it is reasonable and practical, we collect Personal Information directly from you. However, there may be instances where we receive information from third parties. In such cases, we will take reasonable steps to inform you that we have received this information.
Disclosure of Personal Information
We may disclose your Personal Information in certain circumstances, including:
To third parties, but only where you have consented to the disclosure.
Where it is required or authorised by law.
Security of Your Personal Information
Your Personal Information is stored securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Please note that most Personal Information is stored in client files, which we are required to maintain for a minimum of seven years.
Accessing and Correcting Your Personal Information
You have the right to access the Personal Information we hold about you and to request updates or corrections, subject to certain exceptions under the law. To do so, please submit your request in writing.
There is no fee to request access to your information, though we may charge a reasonable administrative fee for providing a copy. To protect your privacy, we will require proof of identity before releasing any information.
Maintaining Data Quality
It is important to us that your Personal Information is accurate and up-to-date. We take reasonable steps to ensure our records are correct. If you believe the information we hold about you is inaccurate, please contact us as soon as possible so we can update our records and continue to provide our quality services.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Email Correspondence
Emails from us, including any attachments, are confidential and may be legally privileged. If you have received a message in error, please notify the sender immediately and delete the email. Any unauthorised use, dissemination, or copying of the message is strictly prohibited. While we take precautions, we do not accept liability for any damage caused by viruses transmitted via email.
Complaints and Enquiries
If you have any questions or complaints regarding our Privacy Policy, please contact us at via this form.